• Propose a customer relationship management (CRM) plan on the assigned brand(s) in which strategy and implementation of actions are described. 
• In conjunction with Marketing Manager manage and implement all marketing actions for CRM.
• Conform to allocated A&P budget.
• Develop CRM plan in which strategies and implementation plan are described aiming at stimulating customers to retain longer and be more loyal with assigned brands.
• Develop CRM result analysis model to execute effectively marketing campaign and maximize customer value.
• Develop respective strategy to implement customer care program, and loyalty programs at various contact points/channels aiming at recognizing most valuable customers and converting them to loyal customers. 
• Manage and implement professional working relationship including liaising closely with internal departments e.g. trade-, medical marketing, market research, finance, sales, ICT and with strategic external partners like e.g. event-, advertising-, and PR agencies.
• Manage A&P expense within given budget.
• Train and manage the subordinates.
• Act as an internal auditor.

• Strong leadership skills 
• Strong knowledge in CRM 
• At least 4 years experience in the same position
• Fluent English

Unit 209, 4 Dong Khoi Street
District 1, Ho Chi Minh City,
Vietnam