• Deal with all customers and coordinate service work and time.
• Act as liaison between service customers and dealership.
• Promote the sales of labor and parts.
• Maintain a service appointment list.
• Obtain the customer’s approval and signature after first making sure the customer understands the dealership payment policy.
• Contact the customer for authorization whenever the repair order needs to be extended beyond the agreed estimate and give him the new total cost estimate and new delivery time.
• Record the results of the contact on the repair order and any additional instructions authorized by the customer (or the customer’s refusal to authorize additional safety related repairs).
• Follow-up while the repair is in progress to ensure its completion on schedule in accordance with repair instructions.
• Maintain customer file, (follow-up system) telephoning customers who have not responded to a mailing; assure customer satisfaction by calling customers who have had major repairs carried out on their vehicle.
• Settle customer complaints promptly.
• Explain to the customer work performed and parts replaced when presenting the invoice.
• Inform the Service Manager about trends in customer attitude, customer appointments and shop performance.
• Inform the Sales Department of the customer’s intention or possible intention to trade or sell.
• Perform test drive after completion of repairs if necessary.

• Basic degree in automotive field
• English average
• Age: over 25 years old
• Good knowledge of the automotive industry.
• Good customer relations ability
• Open minded and having good skills to adapt to a new environment
• Good social knowledge/relation
• High team-work spirit

Unit 209, 4 Dong Khoi Street
District 1, Ho Chi Minh City,
Vietnam